The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by Catalyst Growth Partners, its related entities and all employees and contractors. This privacy policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988.

How we collect personal information

We may collect personal information from you when interviewing you, from our website and from competitions and promotions to which you choose to respond.

The personal information we collect

In the course of providing our services, we may collect personal information in a variety of ways and will generally collect personal information directly from individuals unless it is unreasonable or impracticable to do so.

Information will be collected when an individual (or entity):
• Becomes a client or debtor of Catalyst Growth Partners;
• Enters into a consultancy agreement;
• Makes an enquiry about our services by telephone, letter, SMS, email or social media contact;
• During conversations with our representatives;
• Asks to be placed on one of our mailing lists;
• By entering competitions, promotions or requesting information or material from us;
• Completing surveys or providing feedback;
• Applies for a job with us; or
• Visits our website.

We may also collect information from third parties including:

• From third party companies such as credit reporting agencies, law enforcement agencies and government entities;
• Professional representatives (lawyers, accountants and financial advisers);
• Current or previous employers; and
• Publicly available sources of information or any other organisations where an individual or entity has given consent.

We do not collect sensitive information in relation to matters such as race, religion, beliefs, political persuasion or sexual preference.

How we use your personal information

We use your personal information to assist us in:
• Conducting our business;
• Completing a transaction to which the provision of that personal information relates, for example, in the completion of business assesment forms;
• To communicate information about our products and services to you;
• For our internal administrative, marketing, planning, product development and research requirements;
• Re-marketing using cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page (https://adssettings.google.com/).

At any time you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us please either contact via our contact details set out later in this policy.

We do not share Personal Information with government agencies other than in circumstances such as unlawful activity or serious threats to health or safety or when we are required to share information by law.

If we receive unsolicited private information regarding an individual (or entity), we will as soon as practicable, but only if lawful, destroy the information or assure it is de-identified.

Your access rights to the personal information we hold

At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.

If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment.

If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you.

We will take reasonable steps to destroy or remove identifying information of your personal information, when your personal information is no longer required for our business functions.

Disclosure of your personal information to others

We may disclose your personal information to our contractors, our Agents, service providers, and agents that we use in the ordinary operation of our business.

We will only use and disclose your personal information for the purposes that we collected the personal information, such as:
• for administrative purposes, such as data processing, printing or mailing;
• to update a referrer with the general progress of a product sold to you (excluding any sensitive information); and/or
• for other services that we offer that you may require.

If your personal information is disclosed to third parties, these third parties are strictly prohibited from using your personal information for any other purpose. We will only disclose to these third parties that information necessary for them to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.

How we store your personal information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. We require all our Employee, Contractors and Agents (Representatives) to maintain the confidentiality of customer information.

Access to information stored electronically is restricted to our Representatives whose job requires access to the information.

Access to our computer systems is restricted through password protection. If we no longer need your personal information, we destroy or remove the identity information.

Changes to this privacy policy

We may change this privacy policy from time to time to comply with new laws or codes of practice which may be developed. We may also change this policy to include any new products or services we may provide from time to time.

Contacting us or Complaints

If an individual (or entity) is dissatisfied with the response they receive they may make a complaint to the Privacy Commissioner. You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

The Manager
Catalyst Growth Partners
contact@catalystgrowthpartners.com.au